Return & Exchange Policy

At Mellow Feets, we prioritize customer satisfaction and aim to provide a seamless shopping experience.
Our return and exchange policy is designed to ensure that you are completely satisfied with your purchase.

Customers may initiate a return within 14 days of the delivery date.
To qualify for a return, the item must be unused, unworn, and in the same condition as received.
The item should be in its original packaging with all tags attached.

To initiate a return, customers are required to contact our customer support team via email,
providing the order number and reason for the return.
This will facilitate a prompt response and guidance through the return process.

Upon receipt and inspection of the returned item, customers will be notified
regarding the approval or rejection of their refund.
If approved, the refund will be processed to the original method of payment within 5–10 business days.
It is important to note that shipping costs are non-refundable.

If a refund has not been received after the stipulated time frame,
customers are advised to check their bank account or credit card for the refund.
They should also contact their bank or credit card company,
as processing times may vary.
If the refund is still not received, customers should reach out to our customer support for further assistance.

Exchanges are permitted only for items that are defective or damaged.
To initiate an exchange, customers should contact our support team,
who will provide the necessary instructions to facilitate the exchange process.

Certain items are classified as non-returnable.
These include gift cards, final sale or clearance items, and used or washed footwear.

Customers are responsible for the shipping costs associated with returning items,
unless the product is defective or incorrect.
It is advisable to use a trackable shipping service or purchase shipping insurance
for items over a certain value to ensure they are returned safely.

This policy is designed to provide clarity and assurance
to our customers regarding their purchases.
For any further inquiries or assistance,
please do not hesitate to contact our customer support team at mellowfeets@gmail.com.