Delivery & Cancellation

At Mellow Feets, we’re committed to delivering your handcrafted footwear quickly and securely. Orders are processed within 1–2 business days. Delivery usually takes 2–4 days in Delhi NCR, 3–6 days in metro cities, and up to 8 days across India. Remote areas may take slightly longer.

Shipping is free on both prepaid and Cash on Delivery (COD) orders. However, prepaid orders get an exclusive 5% discount as a thank you for choosing online payment. Once shipped, you’ll receive a tracking link via SMS or email.

You may cancel your order within 12 hours if it hasn't been shipped. To cancel, email us at mellowfeets@gmail.com or message us on WhatsApp. If the order has already shipped, cancellation isn't possible—but you may refuse delivery. Once the item is returned to us, we’ll issue a refund for prepaid orders.

In rare cases where a product is unavailable or undeliverable, we will cancel the order and issue a full refund immediately.

Have questions? Reach us anytime at mellowfeets@gmail.com or on WhatsApp.